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Customer Feedback

We are committed to focusing on the needs of our customers and to using your feedback to improve our services.  We recognise the right of our customers to make a complaint, compliment or suggestion about our services and actively encourage you to do so.

How to give feedback

There are a number of ways in which you can give feedback including:

  • By telephone: 01392 385300

  • By email: scomis@devon.gov.uk

  • At your account review meeting

  • By rating your experience when we close your call

  • By writing to us at: Scomis Service Performance, Great Moor House, Bittern Road, Sowton, Exeter, Devon. EX2 7NL

  • By completing the feedback form on the link below

 

Scomis Education Customer Service Stats

Our Customer Service Stats can be found here.

 

Scomis Education Customer Service Feedback January 2023

Our Customer Feedback from January 2023 can be found here.

Customer Service Standards and Policies

Scomis Education Customer Service Standards

Our Customer Service Standards can be found below. These standards are reviewed annually with our customers

Download here

Scomis Education Customer Feedback Policy

Our Customer Feedback Policy below outlines our complaints process and gives details of when we will respond to your feedback

Download here

Consultation and Engagement Strategy

Our Consultation and Engagement Strategy below is reviewed annually to ensure that we use the most appropriate methods to engage with our customers.

Download here
Contact us to give feedback